Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Healthy Ideas Inc.. The collective work includes works that are licensed to Healthy Ideas Inc.. Copyright 2010, 2011, Healthy Ideas Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Healthy Ideas Inc. or purchasing Healthy Ideas Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Healthy Ideas Inc. or to purchase Healthy Ideas Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Healthy Ideas Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Healthy Ideas Inc. used in the site are trademarks or registered trademarks of Healthy Ideas Inc.


Warranty Disclaimer
This site and the materials and products on this site are provided with full manufacturer warranties. Healthy Ideas Inc. does not individually offer or provide any warranty on any product whether expressed or implied. To the fullest extent permissible pursuant to applicable law, Healthy Ideas Inc. disclaims all individual warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement except for those provided directly by the product manufacturers we distribute. Healthy Ideas Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Healthy Ideas Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Healthy Ideas Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Healthy Ideas Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Healthy Ideas Inc. product is mistakenly listed at an incorrect price, Healthy Ideas Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Healthy Ideas Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Healthy Ideas Inc. shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Healthy Ideas Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Healthy Ideas Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Healthy Ideas Inc..


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of South Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Healthy Ideas Inc. products) shall be in the state or federal courts located in Richland County, South Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Healthy Ideas Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Healthy Ideas Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Healthy Ideas Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Healthy Ideas Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Healthy Ideas Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Healthy Ideas Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Healthy Ideas Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Healthy Ideas Inc. in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Healthy Ideas Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Healthy Ideas Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Healthy Ideas Inc., Healthy Ideas Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Healthy Ideas Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Healthy Ideas Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
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About credit card fraud

Protecting our shoppers from fraud and credit card theft is important to us. Please know that we may review orders that appear fraudulent. If this happens, we may call you to verify the order. Reviewing your order may delay delivery. If we cannot contact you within a reasonable period of time, we may cancel the order. We reserve the right to cancel any order before it is shipped.


***** SHIPMENT POLICY *****

Orders received by 11:30pm EST will be processed the same business day. Orders received by our secure server after the 11:30pm cutoff will be processed and shipped the following business day. Shipping times are in 'business' days and do not include the date the order was placed/shipped. Please make sure you follow this policy when selecting your shipping method.
Example # 1: If you place an order on Thursday Afternoon and request UPS Next Day Air as the delivery method, your item will ship on FRIDAY and be delivered the next business day, which is MONDAY.
Example # 2: If you place an order on Friday Afternoon or anytime on Saturday or Sunday, your item will ship on the next business day, which should be Monday, unless a Federal Holiday delays this further. Please feel free to contact us directly for any concerns you have regarding shipping methods and delivery times to your location.
Please not that we cannot be held responsible for delayed expedited shipping due to delays created by acts of nature or other unexpected significant events which can interrupt delivery services. IF YOU HAVE A CONCERN AROUND YOUR PACKAGE ARRIVING LATER THAN EXPECTED FOR PAID EXPEDITED SHIPPING, WE MUST BE NOTIFIED WITHIN 5 BUSINESS DAYS (POST EXPECTED DELIVERY DATE) IN ORDER FOR US TO BE ABLE TO HELP FINANCIALLY ADDRESS YOUR CONCERN.

***** ORDER CANCELLATION POLICY *****

Due to the administrative cost associated with tracking orders requiring a prescription, a cancellation charge of $10 or 10% of the item total (whichever is higher) will be assessed on these orders if they are cancelled after a 48 hour time period. This fee may be waived if there are others items in the order that are not cancelled and are purchased. All products where this policy applies have a cancellation fee notation on their product pricing.


***** RETURN / REFUND POLICY *****

Within 10 days of your order you may return any unopened merchandise other than software for a Southeastern Medical Supply credit or an exchange. A 20% restocking fee may apply. Shipping costs will not be reimbursed. If there were no shipping charges assessed for your order (i.e. if you chose free shipping) your refund will not include our cost of shipping.
Products which have been removed from their packaging cannot be returned for a Southeastern Medical Supply credit or an exchange unless they are defective. Any defective product covered under warranty will be repaired or replaced according to the manufacturer warranty policy.

No merchandise can be returned without prior authorization from Southeastern Medical Supply. The Customer Service department will issue a "Return Authorization" (RA) number for ALL returns. The returned good(s) must be returned in the original packaging with all documentation and freight prepaid by you. A full credit will be issued only for shipping errors made by Southeastern Medical Supply. Any merchandise damaged in shipment should be refused and reported at the time of delivery to both Southeastern Medical Supply and UPS or USPS.

PLEASE NOTE: Due to the personal nature of this product, any product that has been worn or used can not be returned unless defective. Defective equipment will be exchanged for the same equipment within the first 30 days, after which, the factory warranty must be used for repair/replacement.

Southeastern Medical Supply does not offer free trials on any equipment and therefore opened, used, dirty, soiled, resold or relabeled goods are not returnable. Even if you only open the box to look, or use it once, it is considered used. If you have quesstions about your purchase, please give us a call. We are pleased to assist.
No credit will be issued on merchandise after 10 days following date of purchase. A 20% restocking fee will be charged for all merchandise returned due to customer overstocking, ordering error as well as all cancelled orders once processed and refused orders after shipment. When you process your order you agree to these provisions as stated herein.

Warranty - Repairs/Replacements:

Southeastern Medical Supply as the distributor may assist the customer in obtaining factory service for the duration of the products warranty period. Southeastern Medical Supply reserves the right to repair or replace equipment covered under warranty at its or the manufacturers discretion. If a problem develops within 30 days of purchase, Southeastern Medical Supply will replace the unit free of charge unless the manufacturer supersedes. After 30 days from purchase the manufacturers warranty must be used.

RETURN INSTRUCTIONS

ALL RETURNS ARE SUBJECT TO OUR INSPECTION. A RETURN AUTHORIZATION DOES NOT GUARANTEE YOUR RETURNED ITEM IS ELIGIBLE FOR A REFUND, EXCHANGE OR REPLACEMENT. ELIGIBILITY WILL BE DETERMINED UPON OUR INSPECTION.

SOUTHEASTERN MEDICAL SUPPLY WILL NOT PAY FOR SHIPPING CHARGES INCURRED FOR ANY REASON, AND WILL NOT REIMBURSE SHIPPING CHARGES FOR ANY REASON.

A return authorization number is required for all returns. Here are the instructions for returning items to Southeastern Medical Supply:

  1. Call us at 1-803-233-3691 to obtain a return authorization number
  2. Package the item(s) you are returning securely in an appropriate shipping box
  3. Clearly mark the outside of the shipping box with your return authorization number
    Note: return shipments without clearly marked RA#s on the outside of the package will not be processed.
  4. Address the return shipment to:

    Southeastern Medical Supply
    2711 Alpine Road, Ste. 210
    Columbia, SC 29223

  5. Ship the items to us. We recommend using a trackable service like USPS, UPS or FedEx, and we recommend insuring your shipment if appropriate. Southeastern Medical Supply is not responsible for your returns.