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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Southeastern Medical Supply. The collective work includes works that are licensed to Southeastern Medical Supply. Copyright 2010, 2011, 2012, Southeastern Medical Supply ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Southeastern Medical Supply, or purchasing Southeastern Medical Supply products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Southeastern Medical Supply or to purchase Southeastern Medical Supply products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Southeastern Medical Supply. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Southeastern Medical Supply used in the site are trademarks or registered trademarks of Southeastern Medical Supply.

Warranty Disclaimer
This site and the materials and products on this site are provided with full manufacturer warranties. Southeastern Medical Supply does not individually offer or provide any warranty on any product whether expressed or implied. To the fullest extent permissible pursuant to applicable law, Southeastern Medical Supply disclaims all individual warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement except for those provided directly by the product manufacturers we distribute. Southeastern Medical Supply does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Southeastern Medical Supply, Inc does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Southeastern Medical Supply shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Southeastern Medical Supply has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Southeastern Medical Supply product is mistakenly listed at an incorrect price, Southeastern Medical Supply reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Southeastern Medical Supply reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Southeastern Medical Supply shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Southeastern Medical Supply without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Southeastern Medical Supply may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Southeastern Medical Supply.

Your use of this site shall be governed in all respects by the laws of the state of South Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Southeastern Medical Supply, Inc products) shall be in the state or federal courts located in Columbia, S.C.. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Southeastern Medical Supply, Inc products) must be commenced within one (1) year after the claim or cause of action arises. Southeastern Medical Supply's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Southeastern Medical Supply, Inc may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Southeastern Medical Supply or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Southeastern Medical Supply, Inc does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Southeastern Medical Supply, Inc is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Southeastern Medical Supply, Inc reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Southeastern Medical Supply, Inc in its sole discretion.

You agree to indemnify, defend, and hold harmless Southeastern Medical Supply, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Southeastern Medical Supply,  may link to sites operated by third parties. However, even if the third party is affiliated with Southeastern Medical Supply, Southeastern Medical Supply,  has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Southeastern Medical Supply. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Southeastern Medical Supply, Inc seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


Orders received by 12:00pm EST will be processed the same business day. Orders received by our secure server after the 12:00pm cutoff will be processed and shipped the following business day. Shipping times are in 'business' days and do not include the date the order was placed/shipped.  Please make sure you follow this policy when selecting your shipping method.
Example # 1:  If you place an order on Thursday Afternoon and request UPS Next Day Air as the delivery method, your item will ship on FRIDAY and be delivered the next business day, which is MONDAY.
Example # 2: If you place an order on Friday Afternoon or anytime on Saturday or Sunday, your item will ship on the next business day, which should be Monday, unless a Federal Holiday delays this further.  Please feel free to contact us directly for any concerns you have regarding shipping methods and delivery times to your location.

A cancellation fee of $10 will be charged to any new order that is cancelled 48 hours after it has been completed and assigned an order (confirmation) number.   This fee is to help reduce the costs associated with reversing the systems required to generate next day shipping and prepare customer records.  This charge will be made upon written or verbal notification from the customer to Southeastern Medical Supply to cancel their order and will also apply in situations where customers are unable to receive required prescriptions .  This fee will not apply to orders made in error such as "double orders", etc.
Within 10 days of your order you may return any unopened merchandise other than software for a Southeastern Medical Supply, Inc. credit or an exchange. A 20% restocking fee may apply. Shipping costs will not be reimbursed. If there were no shipping charges assessed for your order (i.e. if you chose free shipping) your refund will not include our cost of shipping.
Products which have been removed from their packaging cannot be returned for a Southeastern Medical Supply, Inc. credit or an exchange unless they are defective. Any defective product covered under warranty will be repaired or replaced according to the manufacturer warranty policy.
No merchandise can be returned without prior authorization from Southeastern Medical Supply, Inc.  The Customer Service department will issue a "Return Authorization" (RA) number for ALL returns.  The returned good(s) must be returned in the original packaging with all documentation and freight prepaid by you.  A full credit will be issued only for shipping errors made by Southeastern Medical Supply, Inc..  Any merchandise damaged in shipment should be refused and reported at the time of delivery to both Southeastern Medical Supply, Inc. and UPS or USPS.
PLEASE NOTE: Due to the personal nature of this product, any product that has been worn or used can not be returned unless defective.  Defective equipment will be exchanged for the same equipment within the first 30 days, after which, the factory warranty must be used for repair/replacement.
Southeastern Medical Supply, Inc. does not offer free trials on any equipment and therefore, used, dirty, soiled, resold or relabeled goods are not returnable.  Even if you only use it once, it is considered used.
No credit will be issued on merchandise after 10 days following date of purchase.  A 20% restocking fee will be charged for all merchandise returned due to customer overstocking, ordering error as well as all cancelled orders once processed and refused orders after shipment.  When you process your order you agree to these provisions as stated herein.


Warranty - Repairs/Replacements:

Southeastern Medical Supply, Inc. as the distributor may assist the customer in obtaining factory service for the duration of the products warranty period.  Southeastern Medical Supply, Inc. reserves the right to repair or replace equipment covered under warranty at its or the manufacturers discretion.  If a problem develops within 30 days of purchase, Southeastern Medical Supply, Inc. will replace the unit free of charge unless the manufacturer supersedes.  After 30 days from purchase the manufacturer’s warranty must be used.



A return authorization number is required for all returns. Here are the instructions for returning items to Southeastern Medical Supply, Inc:

  1. Call us at 1-803-233-3691 to obtain a return authorization number
  2. Package the item(s) you are returning securely in an appropriate shipping box
  3. Clearly mark the outside of the shipping box with your return authorization number
    Note: return shipments without clearly marked RA#s on the outside of the package will not be processed.
  4. Address the return shipment to:

    Southeastern Medical Supply, Inc.
    539 Clemson Rd.
    Columbia, SC 29229

  5. Ship the items to us. We recommend using a trackable service like USPS, UPS or FedEx, and we recommend insuring your shipment if appropriate. Southeastern Medical Supply, Inc is not responsible for your returns.