This page contains important vendor, customer service and credit card protection and privacy information.  Keep this page for information on how to obtain customer service or to contact the company.

Company Information:

Your Order is being fulfilled by SOUTHEASTERN MEDICAL SUPPLY, INC. a nationwide distributor of Diagnostic Home Healthcare Products.  The products we sell are all new and come with full factory warranties as listed with each product.  The company is headquartered in Columbia, South Carolina and most shipments derive from that location.

Customer Service Information:

Our Customer Service and Support number is 1-803-233-3691.  Address all email inquires to Inquiries@semedicalsupply.com   You can also Contact us via regular mail at the following address: Southeastern Medical Supply, Inc., 1024-A Wildwood Centre Drive, Columbia, SC 29229 USA.  When contacting customer service concerning your order, please refer to your Order Number, which you will be given upon completion of this order process.  Customer Service Office hours are Monday through Friday from 9:00am-3:00pm EST. 

Shipping Information & Order Processing

Orders received by 12:00pm EST will be processed the same business day.  Orders received by our secure server after the 12:00pm cutoff will be processed and shipped the following business day.  Shipping times are in 'business' days and do not include the date the order was placed and/or shipped.  Please allow up to 7 'business' days for USPS Mail and UPS Ground Shipments.  Please make sure you select the proper shipping method to insure delivery when you require it.  For example, if you place an order Thursday Evening and select NEXT DAY AIR as the shipping method, then your order will be shipped on Friday (the next business day) and will be delivered to you on MONDAY (the next business day following shipment).  So, please plan accordingly as Southeastern Medical Supply, Inc. can not be responsible for late deliveries if the improper shipping method was selected.  Please note: Southeastern Medical Supply, Inc reserves the right to ship your order to the verifiable billing address when there is a question with the requested shipping address such as not providing proper verifiable information or improper street, city or zip code information.

Return Policy:

No merchandise can be returned without prior authorization from Southeastern Medical Supply, Inc.  The Customer Service department will issue a "Return Authorization" (RA) number for ALL returns.  The returned good(s) must be returned in the original packaging with all documentation and freight prepaid by you.  Defective equipment will be exchanged for the same equipment within the first 30 days, after which, the factory warranty must be used for repair/replacement.  A full credit will be issued only for shipping errors made by Southeastern Medical Supply, Inc..  Any merchandise damaged in shipment should be refused and reported at the time of delivery to both Southeastern Medical Supply, Inc. and UPS or USPS.  Southeastern Medical Supply, Inc. does not offer free trials on any equipment and therefore, used, dirty, soiled, resold or relabeled goods are not returnable.  Even if you only use it once, it is considered used. No credit will be issued on merchandise after 30 days following date of purchase.  A 20% restocking fee will be charged for all merchandise returned due to customer overstocking, ordering error as well as all cancelled orders once processed and refused orders after shipment.  When you process your order you agree to these provisions as stated herein.

Warranty - Repairs/Replacements:

Southeastern Medical Supply, Inc. as the distributor may assist the customer in obtaining factory service for the duration of the products warranty period.  Southeastern Medical Supply, Inc. reserves the right to repair or replace equipment covered under warranty at its or the manufacturers discretion.  If a problem develops within 30 days of purchase, Southeastern Medical Supply, Inc. will replace the unit free of charge unless the manufacturer supersedes.  After 30 days from purchase the manufacturer’s warranty must be used.

Credit Card Protection Information:

Protecting your credit card information is our primary concern.  Credit card information is NOT included on your packing slip or paid receipt.  Southeastern Medical Supply, Inc. will send a detailed receipt to the "Bill To" email address when the order is placed.  When you receive your credit card statement it will reference "Southeastern Medical Supply, Inc." as the payee.  Once your transaction has completed and been processed, we will delete your credit card information from our database. 

You can shop at www.semedicalsupply.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.  The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram) http://www.authorize.net/resources/howitworksdiagram/  The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ].

www.semedicalsupply.com is registered with the Authorize.Net Verified Merchant Seal program.

WE DO NOT SHARE OR SELL ANY OF YOUR INFORMATION TO ANYONE.

MAKING YOUR PRIVACY UTMOST IMPORTANT.